Terms and conditions

1. Introduction

1.1 These Terms and Conditions apply to the use of our website and to the purchase of products offered through our website.

1.2 Defined terms and interpretations used in these Terms and Conditions are set out in paragraph 26.

2. Acceptance

2.1 By using our website or placing an order, you represent and warrant that:

(a) you are a natural person and at least 18 years old;
(b) you have the legal capacity to enter into a binding contract with us; and
(c) you are not prohibited by any applicable law or regulation from entering into a binding contract with us.

2.2 We reserve the right to request written confirmation of your authority to accept these Terms and Conditions.

2.3 You represent and warrant that you have not:

(a) been convicted of any computer- or internet-related offence; and
(b) previously been denied products or access to the website.

2.4 We reserve the right to refuse access to our website where we consider this necessary or appropriate.

2.5 By placing an order, you confirm that:

(a) you have read these Terms and Conditions carefully and in full;
(b) you offer to purchase the order only in accordance with these Terms and Conditions;
(c) any order confirmation will be based solely on these Terms and Conditions; and
(d) you agree to comply with these Terms and Conditions.

2.6 If you do not agree to these Terms and Conditions, you must not use the website or purchase any products.

2.7 You must expressly agree to these Terms and Conditions in order to:

(a) submit information through our website; or
(b) purchase a product.

2.8 By visiting our website, purchasing products, or agreeing to these Terms and Conditions:

(a) you also agree to our Privacy Policy; and
(b) you agree to comply with our Acceptable Use Policy as set out in paragraph 12 below.

2.9 We recommend that you print a copy of these Terms and Conditions for future reference.

2.10 If you do not agree to these Terms and Conditions, you may not place an order or communicate with us.

3. Personal Use

You confirm that you will use the website to purchase products solely for your own personal, non-commercial use and not on behalf of any other person.

4. Prices

4.1 The prices of the products shown on our website include delivery charges, but exclude any fees, taxes, duties, levies, or other similar governmental charges ("duty unpaid and untaxed").

4.2 Any duties, taxes, fees, levies, or other governmental charges relating to the import of the products to the delivery address are your responsibility and are not included in the product price. Deliveries may, in some cases, incur additional costs for which the seller is not responsible and which must be borne by the customer. These may include customs duties or import VAT, as the goods are shipped from a non-EU country (China). Customers should clarify with our customer service before ordering whether customs duties apply to a product. Customs duties or import VAT are not paid by us and are the responsibility of the buyer. Our goods are always shipped "duty unpaid and untaxed". The buyer is the importer of record and is responsible for paying customs duties and/or import tax and for complying with all laws and regulations of the importing country. As import rules vary by country, please check your country’s customs duties and import VAT before placing an order.

4.3 We make every effort to ensure that all product details, descriptions, and prices shown on our website are accurate. However, errors may occur. If we discover a pricing error, we will inform you as soon as possible and give you the opportunity to reconfirm your order at the correct price or cancel it. If we are unable to contact you, or if we do not receive a response, the order will be treated as cancelled and you will receive a full refund. If you reconfirm your order, we will arrange delivery and charge or refund the relevant amount using the same payment method used for the original order.

4.4 We are not obliged to fulfil an order if the price listed on the website is incorrect, even after an order confirmation has been sent.

4.5 Prices may change from time to time, but such changes will not affect any order for which an order confirmation has already been sent.

5. Placing an Order

5.1 All orders are subject to stock availability. If sufficient stock is available, you will receive an order confirmation, which confirms receipt of your order. If there are supply issues or stock is unavailable, we will inform you by email and refund any payment made for the order.

5.2 A contract is only formed once we issue an order confirmation and only in relation to the product(s) listed in that confirmation. These Terms and Conditions form an integral part of the contract to the exclusion of all other terms.

5.3 If your order contains more than one product, the products may be delivered separately and at different times.

5.4 We reserve the right to remove products from the website at any time and to edit or remove any material or content. We are not liable to you or any third party for the removal of any product or content.

5.5 We reserve the right to refuse or reject any order at any time, even after sending an order confirmation. We are not liable to you or any third party for any such cancellation or rejection.

5.6 If we cancel your order after payment has been received, you will receive a full refund.

6. Payment

6.1 You may pay for products using any of the payment methods listed on our website.

6.2 You may also pay for all or part of your order using a promotional voucher made available by us. Promotional vouchers can only be redeemed online during checkout.

6.3 We may use payment intermediaries to process payments between you and us. You agree that we may provide these intermediaries with documents and information about you, including personal data.

6.4 We are not a regulated payment processor or money service provider and are not responsible for payment failures or issues caused by payment intermediaries.

6.5 You are responsible for providing complete and accurate payment information, and all payments must be made using your own funds. By placing an order, you confirm that:

(a) the payment method used belongs to you;
(b) where applicable, you are the lawful holder of any promotional voucher used; and
(c) you have sufficient funds or credit to pay for the order.

6.6 We are not responsible for the unauthorised use of your credit, debit, or prepaid cards by third parties, even if such cards have been reported stolen. We reserve the right to report fraudulent payments or illegal activity to the relevant authorities.

6.7 You may not:

(a) make or attempt to make a chargeback in relation to any payment for products; or
(b) reverse any payment made in relation to products.

6.8 You agree to indemnify us fully against any chargeback, payment reversal, loss, cost, liability, or expense arising out of or in connection with such action.

7. Delivery

7.1 We will endeavour to deliver your order to the delivery address provided at the time of ordering.

7.2 An estimated delivery date will be indicated during checkout.

7.3 We may notify you if we are unable to meet the estimated delivery date, but we are not liable for any loss, liability, cost, damage, charge, or expense arising from any delivery delay, to the extent permitted by law.

7.4 We may be unable to deliver to certain locations. In such cases, we will inform you and either cancel and refund the order or arrange delivery to an alternative address confirmed by you.

7.5 Risk in the product passes to you upon delivery to the delivery address, unless delivery is delayed due to your failure to comply with these Terms and Conditions. In that case, risk passes at the time delivery would have occurred.

7.6 If you are unable to accept delivery or collect your order, the carrier may leave instructions for redelivery or collection.

7.7 If delivery or collection is delayed due to your unreasonable refusal to accept delivery, or if you fail to collect the order, we may charge you any fees or costs reasonably incurred in returning the order to the sender.

7.8 Goods will be dispatched within 2–5 days after confirmed receipt of payment. Standard delivery time is 5–8 business days, but in exceptional cases may take up to 4 weeks, unless otherwise stated in the product description. The owner does not ship directly. The order is shipped by the manufacturer once the complete order is available.

7.9 Any duties, taxes, customs charges, levies, or other official import charges are your responsibility and are not included in the product price. Deliveries may incur additional charges, including customs duties or import VAT, as the goods are shipped from a non-EU country (China). Customers should verify import charges before placing an order. The buyer is the importer of record and is responsible for full compliance with all laws and regulations of the importing country.

8. Cancellation or Modification of Orders

8.1 Once an order has been placed, you may cancel or amend it by sending us an email.

8.2 Once an order has been packed, it can no longer be cancelled or changed and must instead be returned in accordance with paragraph 10. As our goods are shipped from Asia, transit times may be longer and are beyond our control. If the product is already on its way to you, cancellation is no longer possible. Please wait until you receive the goods and then return them to us. You may still notify us of your cancellation in advance. To ensure prompt processing, we ask you to send us proof of shipment when returning the goods. An early refund is possible no earlier than 16 weeks after the order was received if the goods have not arrived.

8.3 As we use a fully automated system, orders are processed immediately after being placed. Therefore, we cannot interrupt the shipping process once it has started. A refund before receipt of the goods is only possible within 24 hours of placing the order.

9. Defective Products

9.1 You acknowledge that the products are standard products and are not custom-made to meet your individual requirements.

9.2 All product descriptions, information, and materials on the website are provided "as is" without any express or implied warranties or representations.

9.3 Product illustrations may differ slightly from the actual product received.

9.4 If you receive a defective product, you may notify us by email and include a photograph of the defective item.

9.5 You may return the product in accordance with paragraph 10.

9.6 We will inspect the returned product as soon as we receive it. Processing time depends on your order.

9.7 We will inform you by email if we are satisfied that the product is defective.

9.8 Our only obligation in relation to defective products is, at our sole discretion, either:

(a) to replace the product and pay the delivery cost to the delivery address, in which case you must return the defective product to us and we will send a replacement; or
(b) to refund an amount equal to the price of the product and the cost of returning the defective product. This refund will be made using the same payment method used for the original order.

9.9 If we determine that the product is not defective, we may decide not to refund the purchase price and may require you to pay reasonable service charges, which may be deducted from the original payment method. We are not liable for any resulting loss, liability, cost, damage, fee, or expense, to the extent permitted by law.

10. Returns and Refunds

10.1 Our Returns Policy forms part of these Terms and Conditions.

10.2 If you are not completely satisfied with your order, you may email us to notify us of the product you wish to return and send it back to us. The withdrawal period is 30 days from the date on which you, or a third party nominated by you other than the carrier, received the last product.

10.3 Returns and return shipping costs are the customer’s responsibility.

10.4 We must physically receive the product before you are entitled to a refund. We will inspect the returned product upon arrival.

10.5 You must ensure that the product is returned in the same condition in which you received it and is properly packaged. The product must be unused, with labels intact, and in its original packaging. If a product is returned in an unsuitable condition, we reserve the right to reject the return.

10.6 Processing time for returns depends on your order.

10.7 If we are satisfied with the condition of the returned product, we will send you an email confirming approval of the return. A refund will then be issued promptly to the original payment method.

10.8 The withdrawal process is only complete once we have received the physical goods.

10.9 As our goods are shipped from Asia, delivery times may be longer and are beyond our control. If the goods are already in transit, withdrawal is not possible until you receive and return them. You may still notify us of the cancellation in advance. To ensure faster processing, we ask you to send us proof of return shipment. An early refund is possible no earlier than 16 weeks after the order was received if the goods have not arrived.

11. Vouchers

11.1 Promotional vouchers or discounts may be used when paying for products on the website.

11.2 To redeem a voucher or discount, the code must be entered during checkout.

11.3 Once entered and accepted, the voucher or discount will be applied to the total order amount.

11.4 Only one promotional voucher or discount may be used per order.

11.5 Credit from a promotional voucher does not earn interest and has no cash value.

11.6 If the voucher balance is insufficient to cover the full order value, you may pay the remaining amount using another payment method available on the website.

11.7 If a voucher is used for an order that is later returned, the value of the voucher will not be refunded. Any separately paid amount may be refunded.

12. Permitted Use

12.1 You may not:

(a) use the website in any way that causes or may cause damage to the website or impairs its performance, availability, or accessibility;
(b) use the website for any unlawful, illegal, fraudulent, or harmful purpose or activity;
(c) use the website to copy, store, host, transmit, send, use, publish, or distribute malicious software;
(d) conduct any automated or systematic data collection activities without our written consent;
(e) access the website using robots, spiders, or other automated means;
(f) breach the rules in our website’s robots.txt file;
(g) use data collected from the website for direct marketing;
(h) use data collected from the website to contact individuals or organisations;
(i) use the website to interact with devices unless expressly authorised;
(j) use the website’s infrastructure to initiate or participate in hacking attacks or harmful network activity;
(k) copy, modify, translate, decompile, disassemble, reverse engineer, or otherwise attempt to derive the source code or structure of the website;
(l) use the website to create a similar or competing product or service;
(m) sell, assign, sublicense, transfer, distribute, or lease your access to the website;
(o) make the website available to a third party through a private network;
(p) edit or modify any website content or any printed or digital copies of website materials;
(q) use the website in any way prohibited by applicable law or regulation;
(r) make unauthorised requests or orders; or
(s) place speculative, false, or fraudulent orders.

12.2 You agree to be liable for any damage, loss, liability, cost, or expense we suffer as a result of any prohibited act committed or authorised by you.

12.3 You agree to notify us promptly if you become aware of anyone engaging in a prohibited activity and to provide reasonable assistance in any related investigation.

12.4 Any information you provide through the website must:

(a) be true, accurate, current, complete, and not misleading;
(b) comply with all applicable laws and regulations;
(c) not infringe the rights of any person, including privacy, data protection, confidentiality, or intellectual property rights; and
(d) not be offensive, abusive, defamatory, pornographic, unlawful, or otherwise objectionable.

12.5 You must promptly provide any documents or other information we request to verify your identity and update any information you provide so that it remains complete and accurate.

12.6 You must comply with all laws applicable to your use of the website.

12.7 Please email us if you become aware of any material or activity on the website that does not comply with these Terms and Conditions.

13. Links to the Website

13.1 Links from our website to third-party websites or resources are provided for information only and do not constitute any recommendation or endorsement.

13.2 We have no control over the content of third-party websites or resources linked to or mentioned on our website.

13.3 You may link to our home page provided that you do so fairly and legally and do not damage our reputation or take unfair advantage of it.

13.4 You must not create a link that suggests any form of association, approval, or endorsement by us where none exists.

13.5 You must not create a link to our website from any website that you do not own.

13.6 You must not frame our website on another website or link to any part of our website other than the home page.

13.7 We reserve the right to withdraw linking permission without notice.

13.8 Any website linking to ours must comply with the content standards set out in paragraph 12.

13.9 Please contact us for approval before creating any link that does not comply with this paragraph.

14. Intellectual Property Rights

14.1 The code, structure, and organisation of the website are protected by intellectual property rights.

14.2 We are the owner or licensee of all intellectual property rights in the website and in all content and materials published on it. These rights are protected by law and all such rights are reserved.

14.3 You may only use the website and its content for your personal, non-commercial use and in accordance with these Terms and Conditions.

14.4 You agree to notify us of any suspected infringement of our intellectual property rights.

14.5 You may not use our trade marks without our prior written consent unless they form part of material used in accordance with paragraph 13.

15. Data Protection

15.1 Our Privacy Policy forms part of these Terms and Conditions.

15.2 We use cookies on our website. By accepting these Terms and Conditions, you also consent to our use of cookies for this purpose. For more information, please see our Privacy Policy.

15.3 If you provide us with personal data, we will process it in accordance with your instructions and apply appropriate security measures to protect it against unauthorised or unlawful processing and against accidental loss, destruction, or damage.

15.4 Unless otherwise agreed in writing, information and documents generated in connection with the sale of products may be shared internally and may be accessible electronically to our employees, officers, consultants, or agents.

16. Viruses

16.1 We do not guarantee that our website is secure or free from bugs or viruses.

16.2 You are responsible for configuring your own devices, software, and systems to access the website and for using your own virus protection software.

16.3 You must not misuse the website by knowingly introducing viruses, Trojan horses, worms, logic bombs, or other malicious or technologically harmful material.

16.4 You must not attempt to gain unauthorised access to the website, the server on which it is stored, or any server, computer, or database connected to it.

16.5 You must not attack the website by means of a denial-of-service attack or a distributed denial-of-service attack.

16.6 If we believe that you have breached this paragraph, your right to use the website will cease immediately. We may report any such breach to the relevant authorities.

17. Liability

17.1 Subject to paragraph 17.13, we are not liable, to the fullest extent permitted by law, for any loss suffered by you or others resulting from:

(a) third-party or user content;
(b) our content, including its accuracy, completeness, or timeliness;
(c) the products, including their quality, images, descriptions, specifications, conformity, or fitness for purpose;
(d) reliance on any information contained in these Terms and Conditions or on our website;
(e) inability to access the website or any part of it; and
(f) any failure or delay in performance caused by circumstances beyond our reasonable control, including telecommunications failures, power failures, terrorism, strikes, weather conditions, computer breakdowns, supplier failures, industrial disputes, or staff absence.

17.2 We are not liable for loss of profit, business opportunities, goodwill, savings, benefits, or any indirect, special, or consequential loss or damage, even if foreseeable.

17.3 Our total liability arising under or in connection with these Terms and Conditions is limited to the greater of US$1,000 or five times the price paid for the product giving rise to the claim, reduced by any unpaid sums you owe us.

17.4 Any claim must be brought within one year of the act or omission giving rise to it.

17.5 Except where liability cannot be excluded by law, no claim may be brought personally against our employees, officers, consultants, or agents.

17.6 All warranties, conditions, and other terms implied by law, custom, or trade practice are excluded to the fullest extent permitted by law.

17.7 Only one claim may be made against us in respect of the same matter.

17.8 The limitations in this paragraph apply to our total liability to you and any related third party.

17.9 Any liability cap applies to the entire supply of services or products and not separately to multiple parties.

17.10 If we are jointly liable with another party, we are only liable for the part reasonably attributable to our fault.

17.11 Our liability may be reduced by the amount another party would have been liable for.

17.12 In determining another party’s liability, no account will be taken of whether recovery from that party is impossible.

17.13 Nothing in these Terms and Conditions excludes or limits our liability:

(a) for death or personal injury caused by our negligence;
(b) for fraud or reckless breach of duty;
(c) for any liability which cannot lawfully be excluded or limited; or
(d) below any minimum amount required by applicable law.

17.14 This paragraph sets out the full extent of the remedies available under or in connection with these Terms and Conditions.

18. Indemnification

18.1 You agree to indemnify and hold harmless the indemnified parties against all claims, costs, and losses arising out of or relating to:

(a) any material breach by you of these Terms and Conditions;
(b) any fraud, negligence, misconduct, or reckless disregard of your obligations; and
(c) your use of our website.

18.2 We are entitled to recover from you all reasonable costs incurred in connection with any indemnified claim.

19. Force Majeure

19.1 If a force majeure event lasts longer than one week, we may terminate these Terms and Conditions immediately by written notice, without liability other than refunding any product already paid for but not delivered.

19.2 We reserve the right to decide, at our sole discretion, how to respond to a force majeure event in order to meet our obligations under these Terms and Conditions.

20. Variations

20.1 We may amend these Terms and Conditions from time to time. We will notify you in advance of any material changes we consider detrimental to you. The current version of the Terms and Conditions will apply to your use of the website and to products offered through it.

20.2 If you do not agree to the amended Terms and Conditions, you must stop using our website and stop purchasing our products.

20.3 If you have previously given express consent to these Terms and Conditions, we may ask you to provide renewed consent to any revised version before your next purchase. If you do not provide that consent within the specified period, you must stop using the website and purchasing products.

21. Your Breach

21.1 Without prejudice to any other rights we may have, if you breach these Terms and Conditions, or if we reasonably suspect that you have done so, we may:

(a) send you one or more formal warnings;
(b) temporarily suspend your access to the website;
(c) suspend the processing of any order;
(d) refuse to accept payment from you;
(e) permanently block your access to the website;
(f) block access from computers using your IP address;
(g) contact your internet service provider and request that your access be blocked; or
(h) take legal action against you.

21.2 If we suspend or block your access, you must not take steps to circumvent that suspension or block.

22. Termination and Suspension

22.1 You may stop using the website at any time.

22.2 We may suspend the website at any time, with or without cause and with or without notice.

22.3 Without prejudice to paragraph 22.2, we may suspend or terminate your access if your use of the website is likely to create legal liability or disrupt the use of the website by others.

22.4 Where possible, we will try to notify you in advance of any suspension or termination, but we may do so immediately and without notice at our discretion.

22.5 We do not guarantee that the website will always be available or uninterrupted. We may interrupt, suspend, withdraw, or restrict access to all or part of the website for commercial or operational reasons. You are not entitled to compensation for any such interruption, suspension, withdrawal, or restriction.

23. Effect of Termination

23.1 Termination of these Terms and Conditions immediately ends any obligation to provide customer service.

23.2 You are not entitled to compensation for any loss of rights, goodwill, or any other loss arising from the termination of these Terms and Conditions.

23.3 Termination does not affect any rights that have already arisen or any provisions intended to continue after termination, including paragraph 17 (Liability) and paragraph 18 (Indemnification).

24. General Provisions

24.1 You may not assign any of your rights under these Terms and Conditions.

24.2 The rights and remedies provided by these Terms and Conditions are cumulative and not exclusive of any rights or remedies provided by law.

24.3 We may subcontract the hosting of the website to a third party.

24.4 If any provision of these Terms and Conditions is found to be invalid or unenforceable, it will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

24.5 Any failure or delay in exercising a right or remedy does not constitute a waiver of that right or remedy.

24.6 The exercise of rights under these Terms and Conditions is not dependent on the consent of any third party.

24.7 These Terms and Conditions are for the benefit of you and us and are not intended to benefit any third party.

25. Applicable Law

"Order" means the order you place through our website to purchase one or more products from us;

"Order Confirmation" means the email we send confirming your order in accordance with paragraph 4.3 above;

"Payment Intermediary" means any third-party payment processor used by us;

"Product" means a product offered on our website;

"Website" means the website;

"Site Infrastructure" means all of our systems, including code, that enable, provide, or describe the website.

These Terms of Service and any separate agreements whereby we provide you shall be governed by and constructed in accordance with the laws of The Netherlands

26. Interpretation

26.1 References to "paragraphs" are references to paragraphs of these Terms and Conditions.

26.2 Headings are included for convenience only and do not affect the interpretation of these Terms and Conditions.

26.3 Words in the singular include the plural and vice versa. Words referring to one gender include all genders. References to persons include individuals, companies, entities, businesses, and partnerships.

26.4 Please email us if you have any questions or concerns about these Terms and Conditions, the website, or the products.